Replacing an Access Key
One of your members has lost their key and needs a new one!
This article will explain how to enter a replacement key.
Go to Member’s Account screen.
Click view next to the member that needs the new key.
Delete their old access key by clicking the red trash can icon.
You can enter a reason in the pop-up if you’d like.
Click the green “New Access Key” button to add the new key.
Enter the new key number.
Click save.
You can see the new key has been added.
Here is a video tutorial showing how to enter a replacement key and more!
Video Link: https://www.youtube.com/watch?v=lo7sHLfh7BA&t=205s
Full Video: Common Customer Service Tasks